Technical Specialist - IT Help Desk

Employee Type:  Full-Time

Atlanta, GA, US, 30342 West Palm Beach, FL, US, 33401 Richmond, VA, US, 23235

Job Type:  Information Technology
Secondary Location: 
Years of Experience: 

Position Summary:

This position reports to the Ryan Specialty Group (RSG) Technical Support/Infrastructure Manager and is responsible for providing in-person and over the phone support to all local and remote RSG employees. The position covers a wide variety of technologies and systems ranging from desktop software and hardware, telephony, and enterprise software management. We are seeking a highly-motivated technician with a strong technical foundation and excellent customer service and communication skills.  

Essential Functions:

  • Work as part of a team to support 2000+ users, offering Technical Support both in-person and phone assistance. 
  • Assist end users with a wide variety of systems including Microsoft Office, Adobe Acrobat, Windows 10, and other company software/hardware.
  • Provide technical training for new and current employees.
  • Occasional travel and after-hour work required to perform maintenance or installation of system software/hardware.
  • Assist Systems Administrators in the configuration and deployment of software packages, servers, and hardware replacement.
  • Coordinate with the Infrastructure team to detect and troubleshoot technical service issues and resolutions.
  • Work with the application support teams to provide user insight and experience regarding custom software solutions and implementations.
  • Communicate with vendors regarding outages, fixes and other miscellaneous issues.
  • Maintain technical documentation for supported systems.
  • Other relevant duties as assigned


  • Bachelors’ degree from an accredited University or college.
  • Four years work experience within the Information Technology field. 
  • Experience in a Help Desk related environment.
  • Advanced knowledge of Windows client operating systems (Windows 10)
  • Advanced knowledge of Microsoft Office products.
  • Experience with installing/repairing desktop hardware components.
  • Basic understanding of networking concepts, TCP/IP, VPN, Wireless Networks, Routing, Subnetting.
  • Basic understanding of Windows Server.
  • Excellent customer service skills.
  • Ability to work in a fast-paced environment.
  • Excellent interpersonal skills.
  • Must be able to work independently with minimal direction.
  • Keen attention to detail.
  • Proven analytical and problem-solving abilities.


Ryan Specialty Group is an Equal Opportunity Employer

Nearest Major Market: Atlanta