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Account Manager - Connector

JOB SNAPSHOT: 
Employee Type:  Full-Time
Location: 

Chicago, IL, US, 60601

Job Type:  Sales
Secondary Location: 
Years of Experience: 

Position Summary:

The Account Manager role is a client-facing position with a strong emphasis on customer satisfaction and stewardship. This position will build lasting relationships with retail agents and RT Binding through the delivery of exceptional customer service.

Essential Functions:

Relationships:

  • Be the primary contact person for existing clients
  • Maintain and enhance the relationship between The Connector and current retail agents
  • Proactively assess, clarify and validate retail agents’ needs on an ongoing basis, as well as RT Specialty’s
  • Handle client complaints and act as the primary escalation point for any issues that arise from existing retail clients and RT
  • Works cross functionally with product, support and technology teams, providing first-hand, experience-based market intelligence on customer requirements, product performance, and other key factors, and providing voice of customer feedback

 

Communications & Education:

  • Develop and maintain a thorough knowledge of the platform and product offerings
  • Create and execute education and training programs to improve awareness of The Connector for both RT offices and retail agents
  • Ensure retail agents have complete and up to date information, including new products, platform enhancements, training materials and periodic strategy updates
  • Communicate any client concerns or issues to leadership and recommend and assist in executing solutions
  • Perform demos of the Connector as needed
  • Provide periodic reports and forecasts as needed
  • Assist with onboarding of Connector clients 

Education/Experience/Skills:

  • Account Manager experience
  • A minimum of five (5) years of insurance industry experience.
  • Experience with SalesForce CRM
  • Willing to travel as needed 
  • Understanding customer needs
  • Presentation skills
  • Understanding of technology as it applies to the insurance industry
  • Highly self-motivated and able to manage day to day tasks 
  • Ability to prioritize and manage multiple tasks and projects effectively
  • Able to work in a dynamic, fast-moving company environment
  • Excellent communication skills
  • Confident and dynamic personality
  • Team player and with a problem-solving aptitude

Disclaimer

Ryan Specialty is an Equal Opportunity Employer


Nearest Major Market: Chicago

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