Senior Business Analyst / Product Owner - RSUM

Position Summary:

Ryan Specialty Group (RSG) is a global specialty insurance organization that provides innovative solutions for agents, brokers, and insurance carriers. The RSG family includes a wholesale brokerage operation, RT Specialty, and a collection of 20 managing general underwriting companies, RSG Underwriting Managers. 

The Business Analyst role will support all aspects of the application development life cycle. Working closely with the Director of Application Development, the candidate will meet with RSGUM customers, gather and document requirements, develop current state and future state workflow diagrams, as well as write solution design documents.

Additionally, the Business Analyst role will establish and enforce project milestones and timelines, support and direct our offshore development team as well as develop and execute test plans. The ideal candidate will have prior software development experience within the Insurance Industry.  

Essential Functions:

• Gather intelligence from business about needs and document requested solution.
• Develop requirement documents, workflow diagrams and ultimately build solution design documents.
• Design and execute test plans based on requirements and solution design. Assume responsibility for project tasks and ensure they are completed in a timely fashion.
• Establish and enforce project milestones and timelines.
• Gather and execute business feedback.
• Evaluate, test and recommend new opportunities for enhancing our software.
• Troubleshoots application errors or applications not operating. In conjunction with users, isolates problems from symptoms, determines solution or alternatives, develops and implements a resolution. If problem is user error, improve user instructions or train for better understanding.
• Reviews performance of applications programs to ensure program efficiency, program documentation, and to ensure that output meets the needs of user departments
• Keeps technically current on each upgrade to SQL forms, PL/SQL, as well as MGA/MGU and other applications as warranted.
• Ensures the integrity of the system at all times including data integrity when developing, maintaining or enhancing applications.
• Special Projects to be assigned as needed.
• 15-25% Travel to our office sites

Education/Experience/Skills:

• Bachelors’ degree in Computer Science; supplemented with 3 years of related work experience in an organizational setting.
• Must be able to demonstrate working knowledge of the property/ Casualty insurance industry focused on policy life-cycle and loss data. MGU experience preferred. 
• Must be familiar with SDLC principles. 
• Knowledge of database and data management best practices.
• Superior Verbal and written communication skills, including listening to stakeholders.
• Analytical skills.
• Superior organizational skills.
• SQL capabilities to include experience with complex report creation from multiple data sources where required.
• Ability to recommend design changes to databases, applications, designs, and reports.
• Ability to work effectively within office information and data processing systems.
• Ability to interface with colleagues in multiple disciplines, including but not limited to property/casualty insurance, actuary, financial planning/analysis & audit.
• Strong underlying basic IT knowledge, PC skills, MS Office, and hardware connection.

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