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Technical Support Analyst

JOB SNAPSHOT: 
Employee Type:  Full-Time
Location: 

La Jolla, CA, US, 92037 San Francisco, CA, US, 94108 Burbank, CA, US, 91505 Newport Beach, CA, US, 92660 Sacramento, CA, US, 95814 Irvine, CA, US, 92614 Fresno, CA, US, 93711 San Francisco, CA, US, 94104 Tacoma, WA, US, 98402 Los Angeles, CA, US, 90071 Roseville, CA, US, 95661 Lodi, CA, US, 95242

Job Type:  Information Technology
Secondary Location: 
Years of Experience: 

Position Summary:

The Technical Support Analyst provides front line support to all company employees for specific information management systems.  This position will protect and ensure the stability of the application systems as well as maintain the integrity of the data they contain.  The Analyst will assess, coordinate; and review all issues and impacts associated with application support and business processes. They will work independently within a team on escalated issues and new projects.  As a team, innovation through process improvements along with creating and maintaining operational procedures will allow future growth of the position to become even more analytical.  This individual will work closely with end users, team members, and other departments to enhance both their/the group’s knowledge base, and advance both the technology and processes moving forward.

Essential Functions:

  • Work as part of a team to support 1000+ users, offering in-person, virtual, and phone assistance during normal business hours.
  • Work with technical help desk and network management teams to detect and troubleshoot software problems.
  • Work as a subject matter expert (SME) for supported systems.
  • Partner with other departments to resolve and answer any end user requests (i.e. accounting, help desk, product etc).
  • Provide customer service support for brokers/agents regarding problems and inquiries associated with specified accounts. 
  • Perform special projects as needed.
  • Research, review, analyze, and document the effectiveness and efficiency of business processes in order to define current business activities and develop strategies for enhancing or further leveraging these processes.
  • Prototype new procedures within applications for the purpose of enhancing business processes, operations, and information process flow for various business units.

Education/Experience/Skills:

  • Ability to learn new applications and system features quickly.
  • Superior analytical and problem-solving abilities.
  • Excellent oral and written communication, interpersonal, and presentation skills.
  • Proven ability to work independently and as part of a team.
  • Provide outstanding customer service through timely response and proactive solutions.
  • Organized, with exceptional attention to detail.
  • Ability to take initiative, guide, and influence others toward goal accomplishment.
  • Ability to manage workload with minimal supervision.
  • Experience working in a team-oriented, collaborative environment, working cooperatively with others to set goals, resolve problems and make decisions to enhance organizational effectiveness. 
  • Experience with ConceptOne (C1), AIM, ImageRight, or any other Policy Admin systems a plus.
  • Proficiency in Microsoft Office including, but not limited to Outlook, Word, Excel.
  • Minimum three years’ experience in supporting end users.  
  • Experience with SQL and back-end system management a plus.
  • Prior experience working in the Property & Casualty Insurance industry is a plus
  • Bachelor’s or Associate Degree preferred but relevant experience acceptable.

Disclaimer

Ryan Specialty Group is an Equal Opportunity Employer


Nearest Major Market: San Diego

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