Business Operations Specialist

JOB SNAPSHOT:

Employee Type: Full-Time

Location:

Depew, NY, US, 14043 Charlotte, NC, US, 28208 Houston, TX, US, 77024 San Francisco, CA, US, 94108 Ormond Beach, FL, US, 32176 Marblehead, MA, US, 01945 Broomfield, CO, US, 80021 Roseville, CA, US, 95661 Naperville, IL, US, 60563 Franklin, MA, US, 02038 Montgomeryville, PA, US, 18936 Tacoma, WA, US, 98402 Miami, FL, US, 33131 Walnut Creek, CA, US, 94596 Chicago, IL, US, 60603 Tarrytown, NY, US, 10591 Irvine, CA, US, 92614 Tallahassee, FL, US, 32312 New York, NY, US, 10036 Kansas City, MO, US, 64106 Tampa, FL, US, 33607 Phoenix, AZ, US, 85054 Jacksonville, FL, US, 32256 Garland, TX, US, 75040 Greenwood Village, CO, US, 80111 Lodi, CA, US, 95242 Baton Rouge, LA, US, 70810 Jupiter, FL, US, 33477 Richmond, VA, US, 23235 Birmingham, AL, US, 35224 Miami Beach, FL, US, 33139 Pittsburgh, PA, US, 15222 Fresno, CA, US, 93711 Louisville, KY, US, 40222 Conshohocken, PA, US, 19428 Edmond, OK, US, 73034 Nashville, TN, US, 37203 Plano, TX, US, 75024 Columbia, SC, US, 29204 Boston, MA, US, 02110 Rock Hill, NY, US, 12775 Eagle, ID, US, 83616 Charlotte, NC, US, 28277 Minneapolis, MN, US, 55402 Charleston, SC, US, 29403 Philadelphia, PA, US, 19103 Hammond, LA, US, 70403 Hartland, WI, US, 53029 Chicago, IL, US, 60661 San Francisco, CA, US, 94104 Johnstown, PA, US, 15905 Austin, TX, US, 78759 Tampa, FL, US, 33625 Burbank, CA, US, 91505 Las Vegas, NV, US, 89119 Ft. Wayne, IN, US, 46815 Morristown, NJ, US, 07960 Delray Beach, FL, US, 33483 Canonsburg, PA, US, 15317 Austin, TX, US, 78730 Springfield, MO, US, 65806 Los Angeles, CA, US, 90017 St. Paul, MN, US, 55101 Houston, TX, US, 77070 Beaumont, TX, US, 77701 Dallas, TX, US, 75251 Farmingdale, NY, US, 11735 Bellevue, WA, US, 98005 Elgin, IL, US, 60123 Coral Gables, FL, US, 33134 Newport Beach, CA, US, 92660 Baton Rouge, LA, US, 70810 Huntersville, NC, US, 28078 Media, PA, US, 19063 Edmonds, WA, US, 98020 Rocky Hill, CT, US, 06067 Eagle, ID, US, 83616 Hunt Valley, MD, US, 21030 Portland, ME, US, 04105 Exton, PA, US, 19341 Jericho, NY, US, 11753 La Jolla, CA, US, 92037 Naples, FL, US, 34102 Coeur d’Alene, ID, US, 83814 Atlanta, GA, US, 30342 Franklin, TN, US, 37067 Melville, NY, US, 11747 Atlanta, GA, US, 30324 Westfield, MA, US, 01085 Melville, NY, US, 11747 Lake Mary, FL, US, 32746 New York, NY, US, 10036 Hamilton, NJ, US, 08619 Beachwood, OH, US, 44122 Chicago, IL, US, 60606 New Orleans, LA, US, 70130 Sunrise, FL, US, 33323 Bloomfield, CT, US, 06002 Miami Beach, FL, US, 33139 Atlanta, GA, US, 30326 Birmingham, AL, US, 35209 Minnetonka, MN, US, 55305 Hamilton, NJ, US, 08690 Farmington, CT, US, 06032 Pembroke, MA, US, 02359

Job Type: Administrative

Secondary Location:

Years of Experience:

Ryan Specialty is looking for a Business Operations Specialist to join our team. We are a fast paced, energetic and rapidly growing organization that offers a great opportunity for someone interested in further developing their career. Ryan Specialty has been named one of America’s Most Loved Workplaces by Newsweek, and has been named 2023 Top Insurance Employer by Insurance Business America.

Position Summary:

As a Business Operations Specialist, you will focus on the continuous improvement of business processes leading to increased efficiency in all areas of Ryan Specialty. Working with production teams as well as back-office teams, such as Surplus Lines Tax, Premium Accounting, Quality Control, RSUM & Central Processing, you will be responsible for analyzing data, identifying gaps, tracking/trending issues, and communicating root causes to improve processes. This role is also responsible for project coordination from idea conception to completion.

Essential Functions:

Leading or adhering to a structured methodology for change management activities as they relate to process, systems, reporting, innovation, and M & A activity.
Building or maintaining strong relationships with BSS stakeholders to support adoption, or information sharing of changes required by a project or initiative.
Enabling the design, development, delivery, and management of key communications
Having basic knowledge of the main processes within Business Shared Services and having the ability to gauge the overall “health” of processes as it pertains to quality, efficiency, adherence, and risk management.
Support change management at the organizational level through bulletins and SharePoint
Using data and/or process review to be able to identify gaps in productivity, cost, efficiency.
Having the written and oral abilities to present ROI statements for BSS change requests, including scope, severity, level of effort.
Working with PMO to Integrate change management activities into various project plans
Has the ability to learn multiple systems to be able to coordinate changes and/or create recommendations with various stakeholders
Understands how to obtain source data, and in some cases can run queries.
Creating Executive level summaries for engagement of senior leadership where necessary
Creating stories in JIRA, track notes and plans in confluence and manages cards in Trello board
Works as a liaison with strategic solutions team to understand trending business issues and work cross-functionally and collaboratively to achieve resolutions.
Analyze data to identify and communicate improvement opportunities in current and future processes, with a focus on scalability.
Can function as a stakeholder relative to changes during prioritization backlog meetings as needed.
Can Create and maintain SOP’s related to new projects or processes.
Conduct process reviews to determine opportunities for continued enhancement.
Project-related activities as required, including project coordination, requirements gathering, and user acceptance testing,
Projects and assignments can often include Surplus Line Tax, Premium Accounting, RT/RSUM, SOX/ Quality Control & Central Processing, and Compliance process improvements.

Education/Experience/Skills:

Bachelor’s degree plus two years’ relevant work experience
Interested in new insights, improvements, and problem-solving.
Effectively manages multiple priorities and meets deadlines autonomously.
Organized, detail-oriented, and analytical.
Able to comprehend and analyze data.
Dependable and autonomous
Strong communicator, both verbal and written
Thrives in a fast-paced organization.
Competent in MS Office; Excel proficiency preferred.
Insurance experience is a plus
System(s) experience in AIM, ImageRight, Concept One, IMS is a plus
Experience in project management tools such as Trello, Confluence & JIRA preferred
Willingness for occasional business travel required

Disclaimer

Ryan Specialty is an Equal Opportunity Employer.

We are committed to building, growing, and sustaining a diverse workforce that is reflective of society throughout the entirety of the organization and throughout the insurance industry.

We aspire to cultivate a company that is both inclusive and equitable, where every employee is recognized and assessed based on their performance and contributions.

We strive to harness our differences and commonalities to better serve our clients, trading partners, workforce, and communities.

How We Support Our Teammates

Ryan Specialty seeks to offer our employees a comprehensive and best-in-class benefits package that helps them — and their family members — achieve their physical, financial, and emotional wellbeing goals. In addition to our comprehensive benefits package, we encourage a diverse workforce that allows you to manage your wellbeing and work/life balance. We understand that you have a life outside of work. That's why we offer paid time off for vacation, sick and personal days. In addition, we offer paid parental leave and paid company holidays.

Ryan Specialty values a diverse workplace where all colleagues feel empowered to be their authentic selves, and we are proud to be an equal-opportunity workplace. Ryan Specialty provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. Ryan Specialty is committed to a diverse workforce.

The target salary range for this position is $65,000 - $110,000 annually. The wage range for this role considers many factors, such as training, transferable skills, work experience, licensure and certification, business needs, and market demands. The base pay range is subject to change and may be modified in the future. Full-time roles are eligible for bonuses and benefits. For additional information on Ryan Specialty Total Rewards, visit our website https://benefits.ryansg.com/.

We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation at HR@Ryansg.com

The above is intended to describe this job's general requirements. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.