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Director of Binding Operations and Support - RTS

Employee Type:  Full-Time

Hunt Valley, MD, US, 21030

Job Type:  Administrative
Secondary Location: 
Years of Experience: 

Ryan Specialty is looking for a Director of Binding Operations & Support to join our Hunt Valley, Maryland team. We are a fast paced, energetic and rapidly growing organization that offers a great opportunity for someone interested in further developing their career. Ryan Specialty has been named one of America’s Most Loved Workplaces by Newsweek, and has been named 2021 top Insurance Employer by Insurance Business America.

Position Summary:

The Director of Binding Operations and Support is responsible for the operational leadership of the RT Binding Authority Shared Services Support teams – Policy Issuance and Technical Services Department (TSD). This role demands a commitment to process and service to ensure these departments are acting in a best-in-class manner. These teams act as the backbone to RT’s rapidly expanding binding practice – which has a national presence and is aggressively growing through hiring and M&A activity.

Essential Functions:

  • Ensure all RT binding authority policies are issued within carrier guidelines including timing restraints, aggregation limits, and procedural requirements.
  • Oversee the day-to-day operations and management of the existing Binding support staff.
  • Work to consolidate vendors and providers related to centralized services.
  • Create and implement targets for service and responsiveness standards (SLA’s).
  • Documentation of SOP’s for all services provided.
  • Standardize methods for receiving and managing tasks.
  • Create reporting and monitoring tools for services provided to measure against SLA’s to ensure employee productivity.
  • Liaise with various RT/RSG departments on a variety of projects and initiatives, including but not limited to:
  • Acting as a major stakeholder in the selection, development, and implementation of RT’s new binding agency management system.
  • Participate in operational reviews of current processes and procedures, recommending automation and/or process redesign where appropriate.
  • Partnering with various RT underwriters, producers, and Binding leadership to standardize and centralize tasks that encourage continued revenue growth and operational efficiency.
  • Interacting with RT carriers, markets, and clients to seek out automation opportunities.


  • Bachelors degree from a creditied college/university.
  • 10+ years experience.
  • Process design and workflow development.
  • Excellent organizational, documentation, and communication skills.
  • Personnel management and development.
  • Understanding of wholesale/MGA insurance operations.
  • Strong analytical and communication skills.
  • Ability to work in a fast-paced environment.
  • Ability to work in a highly automated, paperless environment, including specialized software packages.


Ryan Specialty is an Equal Opportunity Employer

Nearest Major Market: Baltimore

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