Technical Analyst - RTS

Employee Type:  Full-Time

Hunt Valley, MD, US, 21030 Alexandria, VA, US, 22314 Atlanta, GA, US, 30342 Atlanta, GA, US, 30324 Atlanta, GA, US, 30326 Austin, TX, US, 78730 Austin, TX, US, 78759 Barcelona, ES, 08007 Beachwood, OH, US, 44122 Bellevue, WA, US, 98004 Birmingham, AL, US, 35209 Bloomfield, CT, US, 06002 Boston, MA, US, 02110 Burbank, CA, US, 91505 Calgary, AB, CA, T2P 4K9 Charlotte, NC, US, 28277 Chicago, IL, US, 60661 Chicago, IL, US, 60601 Clearwater, FL, US, 33759 Conshohocken, PA, US, 19428 Copenhagen, DK, 2900 Coral Gables, FL, US, 33134 Dallas, TX, US, 75251 Dallas, TX, US, 75251 Decatur, GA, US, 30030 Delray Beach, FL, US, 33483 Depew, NY, US, 14043 Eagle, ID, US, 83616 Edmond, OK, US, 73034 Edmonds, WA, US, 98020 Estero, FL, US, 33928 Exton, PA, US, 19341 Farmington, CT, US, 06032 Franklin, MA, US, 02038 Franklin, TN, US, 37067 Fresno, CA, US, 93711 Greenwood Village, CO, US, 80111 Greenwood Village, CO, US, 80111 Hamilton, NJ, US, 08690 Hamilton, NJ, US, 08619 Hammond, LA, US, 70403 Harvey, LA, US, 70058 Houston, TX, US, 77098 Houston, TX, US, 77024 Houston, TX, US, 77024 Houston, TX, US, 77014 Houston, TX, US, 77064 Irvine, CA, US, 92614 Jacksonville, FL, US, 32256 Jericho, NY, US, 11753 Johnstown, PA, US, 15905 Jupiter, FL, US, 33477 Kansas City, MO, US, 64106 La Jolla, CA, US, 92037 Lake Mary, FL, US, 32746 Las Vegas, NV, US, 89119 Lodi, CA, US, 95242 London, GB, EC3V 3NH Los Angeles, CA, US, 90071 Louisville, KY, US, 40222 Marblehead, MA, US, 01945 Melville, NY, US, 11747 Miami, FL, US, 33131 Miami, FL, US, 33129 Minneapolis, MN, US, 55402 Minnetonka, MN, US, 55305 Montgomeryville, PA, US, 18936 Naperville, IL, US, 60563 Nashville, TN, US, 37203 New Orleans, LA, US, 70130 New York, NY, US, 10105 New York, NY, US, 10122 Newport Beach, CA, US, 92660 Ormond Beach, FL, US, 32174 Peachtree Corners, GA, US, 30092 Philadelphia, PA, US, 19102 Phoenix, AZ, US, 85028 Pittsburgh, PA, US, 15222 Richmond, VA, US, 23235 Richmond, VA, US, 23236 Rock Hill, NY, US, 12775 Rocky Hill, CT, US, 06067 Roseville, CA, US, 95661 San Antonio, TX, US, 78213 San Francisco, CA, US, 94104 Saratoga Springs, NY, US, 12866 Scottsdale, AZ, US, 85255 Springfield, MO, US, 65806 St. Paul, MN, US, 55101 Stockholm, SE, 114 34 Sunrise, FL, US, 33323 Tacoma, WA, US, 98402 Tallahassee, FL, US, 32312 Tampa, FL, US, 33602 Tampa, FL, US, 33625 Tampa, FL, US, 33625 Tarrytown, NY, US, 10591 West Palm Beach, FL, US, 33401 Westfield, MA, US, 01085

Job Type:  Information Technology
Secondary Location: 
Years of Experience: 

Ryan Specialty Group is looking for a Technical Analyst to join our team. This can be a full remote position. We are a fast paced, energetic and rapidly growing organization that offers a great opportunity for someone interested in further developing their career. Ryan Specialty Group has been named one of the Best Places to Work 2020 by Business Insurance, and has been named 2020 top Insurance Workplace by Insurance Business America.

Position Summary:

The Technical Analyst – RTS will be responsible for supporting development, maintenance, and enhancements to company’s systems and applications. A person in this role will provide technical analysis, application testing, and database management support within our MS SQL Server environment. The expectation of the person in this role will apply good programming and query techniques and become adept at defensive methods to protect company’s mission critical business systems. Experience with MS SQL Server Management Studio and Tools (SSRS, SSIS) is preferred. In addition, the Technical Analyst will also be expected to support and document processes and procedures for other business applications such as Azure Devops source control, GoAnywhere Software, and Redgate Software/Tools. 

Essential Functions:

  • Provide support for Microsoft SQL Server environment, databases, and tools
  • Maintain technical documentation for supported systems and applications
  • Coordinate and assist project team (business analysts) through configuration and design decisions, providing direction to technical resources (including 3rd party consultants) to build, implement, and support technology solutions across multiple systems
  • Monitor system performance by gathering feedback from end users and utilizing technical tools to address system inefficiencies as required
  • Write complex custom enhancements or modify complex code for existing RSG applications
  • Apply release updates ensuring that custom add-ons and interfaces to other applications are not compromised
  • Lead the appropriate data analysis of underlying source data issues and understanding of data and systems interdependencies to fully resolve data cleansing/integrity issues.
  • Communicate with customers at all levels of technical and non-technical skills sets
  • Contribute to vision of the future state of the company
  • Challenge current state procedures and technology to identify potential areas of improvement
  • Solve complex problems by designing optimal solutions to best satisfy business requirements
  • Step into a leadership role within projects where required
  • Perform pre-User Acceptance Testing to ensure that documented business requirements are met
  • Communicate with software vendors/contractors, carriers, and 3rd parties regarding outages, fixes and other miscellaneous issues.
  • Other relevant duties as assigned


  • Preferred, not required: Bachelors’ degree from an accredited University or college
  • Five years work experience within the Information Technology field
  • Ability to work in a fast-paced environment.
  • Advanced knowledge of Windows operating systems
  • Advanced knowledge of MS SQL server and tools
  • Ability to take initiative, guide, and influence others toward goal accomplishment
  • Must be able to work independently with minimal direction
  • Proven analytical and problem-solving abilities
  • Ability to manage workload with minimal supervision
  • Proven track record of being a team player
  • Organized, with exceptional attention to detail
  • Excellent interpersonal, presentation, and communication skills – both written and verbal
  • Experience in a Help Desk related environment 


Ryan Specialty Group is an Equal Opportunity Employer

Nearest Major Market: Baltimore