Applications Training and Support Specialist

JOB SNAPSHOT: 
Employee Type:  Full-Time
Location: 

Kansas City, MO, US

Job Type:  Information Technology
Secondary Location: 
Years of Experience: 

RT Specialty, a division of Ryan Specialty Group is looking for a Application Training and Support Specialist to join our Kansas City, MO office. We are a fast paced, energetic and rapidly growing organization that offers a great opportunity for someone interested in further developing their career. 

Position Summary:

This position provides front line support and user applications training for all company employees on agency management and document management applications. Applicants must be experienced in user training and high level internal customer service.

Essential Functions:

  • Deliver instructor led and virtual training on agency management and document management applications to both new and current employees in a variety of US locations.
  • Experience in assessing trainees’ skill and knowledge needs for custom training.
  • Actively collaborate with team to develop and maintain current training content and instructional materials.
  • Work as part of a team to support 800+ users, offering both in-person and phone assistance. Help desk support for document management and Microsoft Office applications.
  • Testing software enhancements and upgrades.
  • Flexibility for travel to offices across the US; significant travel initially.
  • Work with the infrastructure and technical help desk teams to detect and troubleshoot software problems.
  • Special projects as assigned.

Education/Experience/Skills:

  • Minimum four years’ experience in software training environment and supporting end users.
  • Bachelor’s or Associate’s Degree preferred but relevant experience acceptable.
  • Background in commercial insurance a plus.
  • Demonstrated success in classroom training for large groups.
  • Advanced knowledge of Microsoft Office products.
  • General knowledge of SQL queries preferred.
  • Ability to support individuals and tailor training based on trainee technical knowledge and skills.
  • Flexibility to travel with little notice.
  • Ability to learn new applications and system features quickly.
  • Superior analytical and problem-solving abilities.
  • Excellent oral and written communication, interpersonal, and presentation skills.
  • Proven ability to work independently and as part of a team.
  • Provide outstanding customer service through timely response and proactive solutions.

Disclaimer

Ryan Specialty Group is an Equal Opportunity Employer


Nearest Major Market: Kansas City

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