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Business Analyst - RTS

Employee Type:  Full-Time

Melville, NY, US, 11747

Job Type:  Administrative
Secondary Location: 
Years of Experience: 

Ryan Specialty is looking for a Business Analyst to join our team. We are a fast paced, energetic and rapidly growing organization that offers a great opportunity for someone interested in further developing their career. Ryan Specialty has been named one of America’s Most Loved Workplaces by Newsweek, and has been named 2023 Top Insurance Employer by Insurance Business America.


***We are open to Remote Candidates!

Position Summary:

The Business Analyst works closely with the VP of Operations and the rest of the Operations team to support the organization regarding the management and maintenance of all policy, PDF, and process forms that are created both internally and externally through the Company’s Agency Management System.  This includes workflows, reporting, and other vital operational procedures.  The Business Analyst will also oversee the design and building of company forms, the creation of SQL necessary to populate forms and reports, gathering of corporate report requirements, performance of quality assurance reviews and tests, and the documentation of operating report design, procedures, applications and data structures.  This individual will work closely with and at times be a liaison between Operations, IT, and the production departments on the floor, and will often be involved in training employees and managers on operational procedures and Agency Management System functions.

Essential Functions:

  • Responsible for working with Operations team to increase efficiencies across the organization, becoming a subject-matter expert for employees to consult.
  • Responsible for the development and revision of all agency management forms utilized by brokers/agents and staff.
  • Provide review, additions/deletions and conduct all testing on agency management forms utilized in the system database.
  • Work closely with brokers/agents and staff  to resolve issues and provide enhancements for the forms database and payment plan websites
  • Provide customer service support for brokers/agents regarding problems and inquires associated with specified accounts.
  • Design, build, and implement new report formats/layouts on a customized basis for agency management system.
  • Design, build, and implement new company forms and workflows, as well as update and maintain form rules in agency management system.
  • Provide maintenance and create enhancements to existing forms/reports and phone/email support for existing forms/reports for end users.
  • Maintain an adequate level of knowledge of utilities and programs used to maintain our current forms/reports
  • Utilize technology to provide staff with a fast, accurate, and secure method of gaining access to information so they can service the customer in the fastest and most efficient manner possible.


  • Minimum of 5 years' experience in an Operations role, preferably in the insurance industry
  • Minimum of 2 years’ experience programming with SQL, including the writing and creation of forms and reports.
  • SQL query writing experience.
  • Report writing experience.
  • Experience with Adobe Acrobat, Microsoft Office, and various agency management systems.
  • Able to communicate effectively and professionally with internal employees and external vendors.
  • Work cooperatively with others to set goals, resolve problems and make decisions to enhance organizational effectiveness.
  • Must be able to maintain the highest level of confidentiality with the ability to handle sensitive material concerning employees, the company, customers and our business.
  • Ability to multi-task; set priorities, develop a work schedule, monitor progress towards goals and evaluate processes/results.
  • Ability to perform job duties and manage work load with little or no supervision.
  • Ability to meet designated deadlines with strong sense of urgency.
  • Must have reliable travel accommodations.  May be required to perform local travel prior, during or after business hours.


Ryan Specialty is an Equal Opportunity Employer.
We are committed to building, growing, and sustaining a diverse workforce that is reflective of society throughout the entirety of the organization and throughout the insurance industry.
We aspire to cultivate a company that is both inclusive and equitable, where every employee is recognized and assessed based on their performance and contributions.
We strive to harness our differences and commonalities to better serve our clients, trading partners, workforce, and communities.

How We Support Our Teammates 


Ryan Specialty seeks to offer our employees a comprehensive and best-in-class benefits package that helps them — and their family members — achieve their physical, financial, and emotional wellbeing goals. In addition to our comprehensive benefits package, we encourage a diverse workforce that allows you to manage your wellbeing and work/life balance. We understand that you have a life outside of work. That's why we offer paid time off for vacation, sick and personal days. In addition, we offer paid parental leave and paid company holidays.  


Ryan Specialty values a diverse workplace where all colleagues feel empowered to be their authentic selves, and we are proud to be an equal-opportunity workplace. Ryan Specialty provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. Ryan Specialty is committed to a diverse workforce.  


The target salary range for this position is $70,000 - $95,000 annually. The wage range for this role considers many factors, such as training, transferable skills, work experience, licensure and certification, business needs, and market demands. The base pay range is subject to change and may be modified in the future. Full-time roles are eligible for bonuses and benefits. For additional information on Ryan Specialty Total Rewards, visit our website 


We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation at 


The above is intended to describe this job's general requirements. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 

Nearest Major Market: Long Island
Nearest Secondary Market: New York CIty

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