Operations Manager

Employee Type:  Full-Time

New York, NY, US, 10105 Jericho, NY, US, 11753 Philadelphia, PA, US, 19102 Hartford, CT, US, 06103 Richmond, VA, US, 23235 Boston, MA, US, 02110 Hamilton, NJ, US, 08690 Depew, NY, US, 14043

Job Type:  Management
Secondary Location: 
Years of Experience: 

RT Specialty, a division of Ryan Specialty Group is looking for an Operations Manager to join our regional team. We are a fast paced, energetic and rapidly growing organization that offers a great opportunity for someone interested in further developing their career.

Position Summary:

The Operations Manager will be responsible for both the execution of operations-based projects & tasks and supervising an operations team assigned to these projects & tasks within the portfolio. This role will ultimately be responsible for the progress and delivery of the entire project, including prioritization, status reporting, executive read-outs and stakeholder communications.

Essential Functions:
  • Own and manage multiple projects and tasks.
  • Manage staff working on projects and tasks.
  • Manage projects and tasks according to RSG’s standards and best practices.
  • Track and provide regular reporting on projects and tasks.
  • Track and provide regular reporting on key business metrics.
  • Provide recommendations on workflow/technology/staffing improvements.
  • Facilitate conversations in order to extract and document requirements and use cases.
  • Partner with functional and technical SME’s to document business and technical processes and improve operational efficiency.
  • Support and troubleshoot issues (process & system), identify root causes, and proactively implement sustainable corrective actions.
  • Establish and serve as a subject matter expert in operational training development and standard operating procedures.
  • Collaborate with department managers to perform root cause analysis and continuously improve owned operational processes.
  • Own and manage current tracking systems for the operations team.
  • Own the hiring and onboarding of new operations employees.
  • Development, manage and update of a PMO and best practices.
  • Manage internal project documents and creation/maintenance of document storage site.
  • Partner with and develop strong stakeholder relationships with business leaders - this includes working closely with other business units within RSG.
  • Assist with leading, training and managing a diverse team for overall organizational success.
  • Partner with development teams to implement new technologies, resolve issues, and maintain minimal system disruption.
  • Bachelor’s degree in Operations/IT/Communications or equivalent work experience.
  • 5+ years’ experience in operational role including business analysis, metrics gathering, and managing use cases and functional / technical requirements creation.
  • 5+ years’ experience interacting with all levels of management and stakeholders
  • 5+ years managing teams of diverse professionals
  • Experience in project management with delivery accountability.
  • Excellent interpersonal skills; able to communicate effectively at all-levels within the organization and in high-pressure situations.
  • Experience in Information Technology/Post Production environments with a variety of software disciplines.
  • Demonstrates initiative and ability to work independently with little supervision.
  • Exceptional technical, analytical, organization, research, and presentation skills
  • Ability to lead and present program information in face-to-face presentations to varied audiences; including executive management.
  • Experience working in an Agile environment; knowledge of SCRUM framework a plus.
  • Must be analytical and process-oriented and able to apply structure to complex situations.
Ryan Specialty Group is an Equal Opportunity Employer

Nearest Major Market: New York City